Member of Technical Staff, DevOps

• Voice AI that resolves, not transfers.
• Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.

• The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
• The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
• The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M

WHY WE’RE HIRING THIS ROLE

• Three of our worst recent incidents — Nov 29 config rollout, Dec 23 duplicate messages, Oct 13 egress proxy — were resolved by rollback. That’s the SDLC gap this role closes. Vapi engineers are your users, and the deploy pipeline, preview environments, cell-creation tooling, and oncall tooling are products with SLAs, docs, and feedback loops.
• You’ll own progressive delivery (canary, blue/green, automated rollback, soak periods), the GitOps story across multiple clusters and regions, and the on-demand environment tooling that’s on the Q3 roadmap. Success is measured by how fast every other team ships safely.

WHAT YOU’LL DO

• 30 Day: Get fluent in the Pulumi stacks, the ArgoCD setup, and GitHub Actions pipelines. Sit with engineers from agents and FDE teams to find the top 3 deploy pain points. Land a quality-of-life improvement to the deploy pipeline.
• 60 Day: Own progressive delivery end-to-end — canary, automated rollback, soak — for at least one critical service path. Ship the first version of cell-creation tooling or preview environments. Make the deploy pipeline measurably faster (lead time, MTTR for failed deploys).
• 90 Day: Roll out progressive delivery as the default across services. Establish SLAs and a feedback loop with engineering teams. Own the developer-platform roadmap and partner with Infra and SRE on cell creation, multi-region rollouts, and oncall tooling.

WHO YOU ARE

Must-haves

• You have a platform-as-a-product mindset — you treat internal engineers as customers, with SLAs, docs, and feedback loops, not tickets and ad-hoc help.
• You’ve operated Pulumi (TypeScript) or Terraform at scale (40+ stacks, multi-region) and you’ve felt the pain when IaC sprawl gets ahead of you.
• You’ve run ArgoCD or equivalent GitOps for deploying applications across multiple clusters.
• You’ve built progressive delivery in production — canary, blue/green, automated rollback, soak periods. You can describe a real rollout that automated rollback caught.
• You’ve designed CI/CD pipelines (GitHub Actions preferred) for many services and Dockerfiles, not just one repo.
• You’ve built deploy tooling for on-demand environments — preview envs, dev deployments, or cell creation.

Nice-to-haves

• You’ve written Go for platform services (Vapi’s canary-manager is Go).
• You’ve operated developer platforms at a mid-stage infra-heavy company or a DevEx team at a larger shop.

Tech stack you’ll work in

• Languages: TypeScript (primary, for Pulumi and tooling), Go (for canary-manager and platform services), Bash.
• IaC: Pulumi (TypeScript) at scale (40+ stacks across regions), Terraform.
• GitOps and deploy: ArgoCD (multi-cluster), GitHub Actions, 15+ Dockerfiles.
• Progressive delivery: canary, blue/green, automated rollback, soak periods (canary-manager Go service).
• Orchestration: Kubernetes on EKS (multi-cluster, multi-region).
• Vapi services you’ll touch: canary-manager, cell-creation tooling, preview env tooling.

Where you likely come from

• Vercel, Render, Railway, Fly, Temporal, Cockroach (mid-stage infra-heavy), or DevEx/Platform teams at Stripe, Shopify, Airbnb, or Block.
• Weak fit: classic AWS sysadmin, or someone whose CI/CD experience is mostly Jenkins GUI-level.