Agent Support Specialist (Fluent in English)

Role Purpose

We're looking for an Agent Support Specialist (Fluent in English) to support one of our largest Australia-based clients. This role is responsible for assisting global agents in managing Land or Air bookings efficiently and accurately.

Responsibilities

• Resolve agent inquiries related to Land or Air bookings through chat, phone, or email, aiming for first-contact resolution.
• Provide support to suppliers via phone and email communication.
• Manage and respond to inquiries in a timely and professional manner.
• Escalate complex or higher-level inquiries to the appropriate stakeholders when required.
• Maintain high-quality customer service standards while supporting global agents.

Qualifications

• Bachelor’s degree in any major.
• Fluent in English, both spoken and written.
• Minimum 1 year of experience in Customer Service with strong English communication skills.
• Fresh graduates with advanced English communication skills are welcome to apply.
• Willing to work in a 24/7 shifting schedule, including public holidays.
• Willing to work onsite in Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang.