Systems Engineer I

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

What You'll Do

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Performs server configuration, implementation, maintenance and support in line with IT security and audit policies

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Responsible for the integrity, resilience and security of assigned systems

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Works closely with IT managers to plan, develop, design and strategize an architecture which will benefit the organization as a whole.

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Assist in developing the technology architecture of the firm, including but not limited to hardware, software, networking, systems and support processes and procedures.

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Helps superiors with trouble-shooting of system, network and voice hardware and software problems

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May assist in management and monitoring of Cisco Unified Communications Solutions; Voice Over IP, Call Manger, Voicemail, and Call Center

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Assists with assessing new technologies which may be appropriate to the mission of the company

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Helps and supports analysts with process and procedures within the IT department.

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Provides support for more technically complex issues and problems when escalated from Helpdesk

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Responsible for configuring, documenting, implementing and troubleshooting the following software products: Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products

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Responsible for providing after hours support and on-site emergency response as needed

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Trouble-shooting server hardware operating systems and enterprise applications

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Administration and maintenance of server operating, messaging infrastructure and storage area network

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Directly works with superiors in the design and project management of network concepts, structure and connectivity, as directed

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Assists with daily backup of server data files, media, and offsite storage administration

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Fosters a positive team environment and assists superiors with the direction of team dynamics

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Ensures confidentiality of internal and external data

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Performs ad-hoc projects as needed

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Some travel as needed

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Other duties as assigned

What You Need

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• B achelor’s degree in computer related field or equivalent experience
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• Microsoft Certification or equivalent experience
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• 4+ years of Information Technology experience supporting complex computer/system environments; or an equivalent combination of training and experience
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• 3-5 years on a helpdesk
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• 3-5 years’ experience with
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• Ethernet network environment and peripherals
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Cisco Unified Communications Solutions; Voice Over IP

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• HP, IBM or Dell servers
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VMWare or Hyper-V

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Windows Server 2008 R2 to Windows Server 2016

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Exchange 2010 to Exchange 2016 or Office 365

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• providing customer service support network monitoring tools
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• Experience with disaster recovery and planning concepts