Vendor Relationship Representative II

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

What You'll Do

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• Develop and maintain positive vendor relations to ensure superior customer satisfaction
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• Receive and handle customer calls and email requests for services
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• Manage the scheduling and completion of all services assigned by customers
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• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
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• Identify, research and resolve customer issues using the company’s web-based systems and databases
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• Source new vendors to perform required services, as needed
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• Resolve or escalate all disputes or un-satisfied service confirmations
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• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
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• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
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• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
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• Enter information into our database and ensure consistency and accuracy
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• Be able to educate clients on the benefits of the Lessen service offering
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• Resolve most/all client and Affiliate issues without escalation
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• Remain on the queue and address all requests
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• Provide creative solutions to meet client needs and maximize value
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• Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
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• Provide management with recommendations to changes in procedures, as needed
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• Foster a positive team environment
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• Ensure confidentiality of internal and external data
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• Perform ad-hoc projects and other duties as assigned

What You'll Need

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• Associate’s Degree or equivalent work experience (0-2)
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• Previous experience in Customer Service role preferred
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• Customer Service – Proficient
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• Verbal Communication – Proficient
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• Written Communication – Proficient
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• Teamwork – Proficient
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• Relationships – Proficient
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• Organizational Awareness – Proficient
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• Learning Agility – Proficient
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• Problem Solving – Proficient
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• Process Orientation – Proficient
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• Prioritization – Proficient