Representative, Auto Claims

The Opportunity Are you passionate about helping customers through challenging situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile claims while providing a positive and seamless experience for our customers. What to Expect Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims. Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer knows the next steps in their claims journey. Provide prompt, courteous, accurate and fair claims service to all customers, internal and external. Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Fully explain the claim process to all customers in a way they’ll easily understand. Confirm whether claims are covered under a customer’s policy Ensure all claims are promptly investigated Work with the customer and preferred vendors to determine the best way to resolve the claim Maintain detailed file records by entering pertinent data into the appropriate systems Process claims payments within your authority level Initiate salvage and subrogation procedures on assigned claims Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies Achieve and maintain a file disposition rate of 100% on a monthly basis. What You Bring Minimum high school diploma required Experience handling automobile with a good understanding of terminology and auto policies Previous customer service and call centre experience is a definite asset Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily Professional, friendly and courteous to customers Able to thrive under pressure and remain calm Excellent written and verbal communication skills *Our operating hours are between 8 am - 7pm EST* Salary Range: $45,000 - $82,100