Supervisor, Records

Cozen O’Connor is seeking a Supervisor, Records to join our Philadelphia, PA team. This role is responsible for overseeing the day-to-day operations of the Records Department while actively performing records management functions. The Supervisor will manage a small team, support records processes, lead projects, and serve as a key resource for attorneys and staff. This position requires strong legal records experience, attention to detail, and the ability to operate independently in a fast-paced legal environment.

Supervision & Leadership Supervise and support a team of records staff, including assigning work, monitoring performance, and approving timecards Train, mentor, and onboard new team members on department procedures, systems, and best practices Provide ongoing training to attorneys and staff on IRM (iManage Records Management) systems and workflows Partner with leadership to implement departmental initiatives, process improvements, and best practices Ensure all records activities are handled with confidentiality, accuracy, and professionalism Lead and participate in records-related projects, including system updates, inventory audits, and process improvements Records Operations Organize, maintain, and update legal records including correspondence, memoranda, invoices, etc. File documents accurately in accordance with firm policies and established records systems Process new file requests, ensuring accuracy, proper labeling, and timely delivery Perform detailed data entry and indexing for both onsite and offsite records storage Search, retrieve, and deliver requested files to attorneys and staff in a timely manner Assist with file room organization, space management, and reorganization efforts Coordinate and process incoming and outgoing file transfer requests Assist with boxing closed files for offsite storage Offsite Storage & Vendor Management Coordinate all inbound and outbound records shipments with offsite storage vendors Review and process offsite storage invoices Manage vendor relationships and contracts, including records supplies and storage providers Ensure vendor compliance with firm standards

3–5 years of legal records or related experience required Prior supervisory or lead experience preferred Demonstrated ability to work directly and confidently with attorneys and legal staff Strong knowledge of records management systems (IRM preferred) Experience with vendor management, invoice processing, and project coordination Excellent written, verbal, and interpersonal communication skills Strong organizational skills with exceptional attention to detail Ability to manage multiple priorities and work both independently and as part of a team Proficiency in Microsoft Office (Outlook, Word, Excel) Ability to lift and move boxes/files up to 25 pounds High School Diploma or equivalent required; Bachelor’s degree or equivalent experience preferred The salary range for this role is $55,000 - $65,000 and represents the Firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications and location.