Chief Nursing Officer HRC-184

Job Summary

Under minimum supervision, the Chief Nursing Officer (CNO) has twenty-four (24) hour accountability and responsibility for planning, organizing, developing, directing, coordinating, and evaluating nursing and ancillary services throughout the organization. Such services include clinical practice, quality patient care, fiscal accountability/productivity, human resources management, regulatory compliance, leadership, staff development, and professionalism. Promotes interdisciplinary collaboration with other departments and the medical staff to facilitate positive patient care outcomes and a desirable work environment for employees. Responsible for identifying and implementing new business opportunities to increase volume in clinical and ancillary departments. Participates with administration, medical staff, and other clinical staff in developing the Hospital’s mission, goals, strategic direction, and financial plans. Proves to be an excellent collaborator within all levels of the organization.

Duties/Responsibilities

• Participates with leaders from management, medical staff and clinical and support departments in the development and implementation of the Hospital’s mission, goals, and objectives
• Promotes participative management with staff, physicians and support personnel to encourage feedback, active involvement in nursing services and patient care decision-making
• Serves as role model for professionalism through risk taking, collaborative relationships, and networking with colleagues, problem solving and marketing self, staff and Hazel Hawkins Memorial Hospital
• Conducts all personnel activities in accordance with hospital policies and procedures and collective bargaining agreements; ensures that personnel policies allow for job satisfaction, human rights and staff growth and development
• Actively participates in collective bargaining negotiations and resolution of staff complaints.
• Develops implements and evaluate patient care outcomes in collaboration with nurse manager committee and physicians and places accountability on managers and staff to assure attainment of positive patient care outcomes
• Provides timely follow up on patient, physician and staff complaints in a constructive, non-punitive manner; responds to problems or concerns with sensitivity and appropriate action involving key nursing, medical staff, quality and/or risk management staff, as appropriate
• Utilizes formal and informal methods to evaluate and recognize staff contributions to quality patient outcomes, nursing, and ancillary services and the Hospital
• Accomplishes objectives and assignments within prescribed periods by prioritizing and organizing workload
• Continually evaluates own administrative and education skills and updates as necessary; participates in professional organization and activities
• Acts as administrator on call as scheduled
• Ensure the delivery of safe, competent, cost effective and quality patient care by planning, organizing, directing, and evaluating service activities within the framework of performance improvement guidelines
• Actively participates in the design and implementation of benchmarking activities
• Conducts evaluative rounds to assure visibility, maintain a working knowledge of unit/staff activity, assure compliance with the Patient Bill of Rights, serve as both a Patient and Nursing Advocate, collaborate with physicians, and support services personnel
• Collaborates with leaders from management, medical staff, nursing and clinical areas in planning, promoting and conducting hospital-wide quality monitoring and improvement activities
• Analyzes data to determine issues and areas for improvement and initiates change, with staff input and participation to ensure compliance with changes
• Ensures that nursing and ancillary services are in continuous compliance with TJC, Title 22, OSHA, safety and other regulatory and licensing standards
• Ensures that the quality of patient care provided by members of the nursing and clinical service staffs is continually evaluated in accordance with the nursing and hospital performance improvement plans
• In collaboration with directors, prepares and monitors departmental budgets (FTEs, operating expenses and capital) to accomplish fiscal objectives; develops systems to monitor budgets on an on-going basis and establishes mechanisms to evaluate, track and report variances; implements changes, as necessary, to bring department into compliance with budget goals
• Forecasts utilization of services and performs short and long-range planning in relation to identified needs
• Maintains an awareness of trends/developments in health care systems to assure a competitive edge; markets new programs and technologies, which appeal to physicians, managed care organizations and patients and support the Hospital’s strategic goals
• Collaborates with CFO to assess reimbursement for new and ongoing programs and services; ensures compliance with federal and state fraud and abuse laws
• Conducts and documents routine management staff meetings to assure the timely communication of information, obtain feedback and assure progress toward departmental and Hospital goals attainment
• Completes performance appraisals within required period; ensures all staff have objective, measurable and time-limited goals upon which performance is measured annually
• In collaboration with Human Resources, implements