Customer Success Manager

ABOUT LEMLIST

lemlist is the AI-powered sales engagement platform helping sales teams build pipeline smarter, not harder.

Bootstrapped from day one, we’ve grown from 0 to $50M+ ARR in 8 years without raising a single dollar. Today, 40,000+ sales teams use lemlist to book more meetings and close more deals.

We’re building the next generation of outbound: AI-first, multi-channel, highly personalized, and deeply integrated into the way modern sales teams work.

And we’re just getting started.

Your Mission

As a Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $1M in Annual Recurring Revenue (ARR).

Your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.

What You’ll Do

• 🚀 Customer Onboarding & Adoption
• Led new clients through a structured and seamless onboarding experience.
• Provide tailored training and best practices to help customers maximize the value of lemlist.
• Proactively ensure customers integrate lemlist into their workflows for long-term success.
• 🤝 Account Management & Growth
• Build and nurture strong relationships with key accounts to foster engagement and loyalty.
• Monitor customer health metrics, identify risks early, and implement retention strategies.
• Act as a strategic partner, helping clients optimize their use of lemlist to drive business results.
• 💡 Customer Success & Support
• Be the trusted advisor for your portfolio, ensuring customers achieve their goals.
• Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience.
• Gather customer feedback and provide insights to improve product development.
• 📈 Retention & Expansion
• Identify and execute upsell and cross-sell opportunities to increase account value.
• Develop and implement targeted expansion strategies to achieve 110% NRR.
• Drive renewals by ensuring customers see continued value in lemlist.

What We’re Looking For

• ✅ Fluency in English (Spanish will be a +) You’ll be working with international clients.
• ✅ Customer-first mindset You’re passionate about delivering outstanding customer experiences.
• ✅ Sales-driven approach You understand how to drive revenue through upsells and retention.
• ✅ Strong communication skills You excel at building relationships and simplifying complex ideas.
• ✅ Proactive problem solver You take ownership, anticipate challenges, and find creative solutions.
• ✅ Experience in SaaS or Customer Success is a plus!

What You’ll Gain

• 🌍 Ownership of a high-value client portfolio in a fast-growing company.
• 🚀 Hands-on experience in customer success, retention, and revenue growth.
• 💡 The chance to make a real impact by driving product adoption and customer satisfaction.
• ✨ A dynamic, international environment where innovation and collaboration thrive.
• 💡Recruitment process
• Interview with Victoire (our TAM)

Meet with Tal (Team Lead KAM)

Business case + debrief (Yann Vp of Sales + Tal)

Meet with Charles (CEO)

• Reference check
• Offer