SENIOR OPERATING MODEL AND CONTINOUS IMPROVEMENT CONSULTANT (HYBRID)

We are seeking a Senior Operating Model and Continuous Improvement Consultant to play a critical leadership role in reimagining our enterprise operating model for the future, with a strong focus on AI-enabled transformation. This role will partner closely with our AI, Technology, and Business teams to fundamentally redesign how work gets done—leveraging automation, advanced analytics, and emerging AI capabilities. The mandate is not incremental improvement, but end-to-end process reinvention, anchored in customer-centric value creation and aligned to our 2030 strategic ambitions. This is a highly visible role requiring a combination of process excellence, strategic thinking, and innovation, with the opportunity to shape how the organization operates in the future. This role reports to Manager, Continous improvement. KEY RESPONSIBILITIES · Current and Future-State Process Operating Model Design: Lead the end-to-end redesign of core business processes, moving beyond traditional optimization to reimagine workflows for an AI-enabled future; define and design future-state operating models that integrate AI, automation, and digital capabilities; and translate strategic priorities into scalable, sustainable process frameworks aligned to 2030 targets. · AI-Enabled Transformation: In reviewing current and future state mapping, identify process automation and AI opportunities . Partner with AI and Data teams to embed AI into business processes, identifying high-impact use cases across the value chain; reimagine roles, decision points, and workflows to fully leverage human + machine collaboration; and ensure process designs maximize efficiency, quality, and user experience through intelligent automation. · Value Stream Mapping Customer-Centric Design: Lead value stream/journey mapping initiatives with a strong focus on the end-user/customer experience; identify opportunities to eliminate waste, reduce cycle time, and enhance value delivery; and shift the organization from functional optimization to end-to-end value optimization. · Enterprise Continuous Improvement Leadership: Act as a senior leader within Continuous Improvement, setting direction and raising the bar on process excellence; introduce modern methodologies that integrate Lean principles with digital and AI capabilities; and drive adoption of standardized process frameworks, governance, and measurement. · Strategic Influence Stakeholder Engagement: Partner with senior leaders across the organization to shape transformation priorities and roadmaps; influence without authority, building alignment across business, technology, and AI teams; and provide clear, executive-level insights and recommendations on transformation opportunities and risks. · Delivery of reimagined, AI-enabled processes that materially improve efficiency, experience, and outcomes · Establishment of future-ready operating models aligned to strategic and financial targets · Measurable progress against 2030 transformation and performance goals · Increased adoption of AI-driven ways of working across the organization