ASSOCIATE ONE POINT PATIENT CARE SPECIALIST

Be the single point of contact with physician(s) Communicate within the pharmacy team to assist with patient care Provide ongoing updates to MDs on patient status Follow up with MD to ensure patient status updates are shared Accurate and timely patient charting in CRM Proactively provides assistance to resolve client issues with regards to assigned physicians Manage all patient starts from time of enrollment to start of therapy. Single point of contact for patients enrolled in the support program and prescribing physician, if applicable Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required. Informs the patient about all program offerings – for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance Understands the molecule(s) in full detail Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process Administers financial means tests and manages all aspects of financial assistance within the program as applicable Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including self-injection training Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time) Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures