CONTACT CENTRE REPRESENTATIVE (HYBRID)

Day in the Life (Realistic Preview) This role is fast-paced and demanding. Calls come one after another, and many involve members who are frustrated, stressed, or navigating real health and financial concerns. You’ll need to stay focused, think clearly, and communicate with confidence; often while managing multiple systems and delivering answers in real time. There is pressure, and some days will feel heavy. But this work matters. In those same moments, you’re often the person who brings clarity, reassurance, and real solutions when people need it most. If you can stay grounded under pressure and take ownership of each call, you’ll have a direct impact; helping people move forward with confidence during situations that genuinely affect their lives. At GreenShield, we’re creating better health for all Canadians. As a Contact Centre Services Representative (Customer Service Representative), you play a vital role in delivering on that mission. You are often the first point of connection for members, providers, and clients—providing respectful, knowledgeable, and reliable service through phone, email, and chat channels. This role operates within a high-volume, performance-focused contact centre where quality, accuracy, and empathy are equally important. You’ll work as part of a collaborative team supported by experienced leaders and clear performance expectations. Read to join the mission? Read below, and apply now! What Success Looks Like • Delivering consistent, respectful, and accurate service in every interaction • Meeting service, quality, and schedule expectations • Contributing positively to a fair, inclusive, and accountable team culture • Adapting to new tools, processes, and service offerings • Supporting members with clarity, care, and professionalism