Technical Support Analyst

Welcome to GEP Who We Are GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm – consulting, software and managed services. GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world’s largest organizations. How You Grow At GEP We recognize people who make a genuine difference, work hard and drive achievements. Results are noticed and rewarded. It’s how you will grow a career at GEP, and in a much shorter time frame than at other firms. Celebrating Everyone GEP succeeds through the ideas and creativity of our team members so we embrace people of all experiences, nationalities, abilities, cultures, races, gender identities, sexual orientations and ages. What makes you unique and different is celebrated and will help GEP stand out even more. And we are a women-founded and -owned company so our foundation is making GEP a great place to work for women, a place where women can learn, advance and give back. Are You One of Us GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team. For more information please visit us on <GEP.com> or check us out on <LinkedIn.com>. What You Will Do This professional will be responsible for providing both functional and technical support for the GEP platform, ensuring operational stability, handling support tickets, and assisting end users with questions, incidents, system integrations, and enhancement requests. Responsibilities Provide Level 1 support for ERP/SaaS applications. Analyze and resolve incidents, system integration issues, and data inconsistencies. Collaborate with technical and functional teams to troubleshoot, escalate, and resolve issues. Track support tickets through resolution, ensuring SLA compliance and high-quality customer service. What You Should Bring Knowledge of supporting ERP/SaaS platforms (SAP, TOTVS, or similar). Functional knowledge of ERP/SaaS business processes, including procurement, purchase requisitions, purchase orders, contracts, supplier management, and material master data. Knowledge of system integrations, including REST APIs, Web Services, middleware, and file-based integrations (XML, JSON, CSV). Understanding of ticket management tools such as HubSpot, Jira, or similar platforms. Strong communication skills to interact with technical teams and business users. Advanced English (preferred for interaction with the global support team). Bachelor's degree in Information Systems, Information Technology, Computer Science, or a related field. Nice to Have Understanding of API or middleware-based integrations. Knowledge of ticket management tools such as HubSpot, Jira, or similar platforms. Knowledge of Procurement, Purchasing, and Supply Chain processes.