About The Role

o Excellent knowledge of end-to-end O2C process.
o Should have performed Billing, query handling with good communication skills.
o good knowledge on account receivable principle and concepts
o Contact with customers via email and MS Teams on a day-to-day basis.
o Act as Voice of the Customer internally to represent customer needs and wants.
o Strong experience working with Excel/Spreadsheets.
o Compliance rules and regulations are a part of process / product knowledge.
o Should be able to judge in case the request is to be escalated or not for further clarification.
o Should be able to meet agreed upon KPIs as per Client, their operational definitions, and targets.
o Client Reporting (any client systems where client reports are generated / updated)
o Speaks, writes, converses fluently and convincingly with team members / clients.
o Gathers and analyses data to solve problems fast and effectively after evaluating possible options.

This is an external listing. JobSpring does not represent or verify the employer. Report this listing

Lead Assistant Manager-Order to Cash-Billing & Billing Support