Executive-Banking Operations-Fraud Verification

Roles - Disputes

• Resolved disputed account issues.
• Record and process received disputes.
• Determine the appropriate dispute classification from listed types.
• Order new and review existing documentation to resolve dispute.
• Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via email and/or fax.
• Electronically file all documentation according to policy and procedure.
• Obtain account information and account verification from seller of the account.
• Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties.