Associate-Back Office-Customer Service

• Role Responsibiliti es
• Participate in training to develop knowledge in all systems
• Integrate procedural changes into daily routine
• Achieve individual productivity and quality goals
• Support other team members in meeting service expectations
• Aid in the training of others, as needed
• Provide quality review to ensure accuracy

Adhere to Company Policies and Procedures

• Stay current with system and procedural changes to bill entry process.
• Identi fy trends with bill entry errors and bring to management att enti on.
• Understanding of transportati on operati ons, freight fl ow, terms.
• Understanding of bill fl ow process (which can diff er between operati ng companies)
• Understanding of ‘down stream’ effects of bill entry accuracy
• Primary Internal Interacti ons