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FE
Assistant Manager-Back-End / Blended / Customer Service-Email Chat Voice
Fa Ewjt Saasfaprod1 · Pune, Maharashtra, India
About The Role
- Service delivery by the team within the agreed SLA frameworks
- Ensure adherence to Standard Operating Principles
- Team attrition and other metrics to meet/exceed targets
- On-time and accurate reporting and sharing of process health
- Execution of business transformation activities within the team
- Process improvements, new business projects and other initiatives
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