Customer Support Specialist

Duties and Responsibilities

• Tasks related to this position may vary and are not limited to those listed below:
• Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
• Estimates and provides quotes to customers.
• Processes and verifies purchase orders.
• Establishes delivery time on orders and tracks through the production process.
• Records customer changes and processes through production.
• Analyzes warehouse items and replenishes based upon data analysis with management approval.
• Processes specifications to obtain a design and/or estimate.
• Supports teams to ensure proper design and execution of orders.
• Identifies required materials to ensure the successful completion of orders.
• Analyzes and purchases bulk buys on litho and top sheets with management approval.
• Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.
• Tracks warehouse items, orders milestones and deliverables.
• Maintains, organizes and updates customer data.
• Proactively manages changes in order scope.
• Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.
• Maintains a well-organized workspace.
• Other tasks as assigned by supervisor.
• Full-time role in an office setting.

Skill Set

• Excellent planning and organizational skills.
• Excellent interpersonal, organizational, verbal and written communication skills.
• Excellent business acumen, management and development.
• Strong decision making and problem-solving abilities.
• Detail oriented.
• Ability to multitask, managing multiple challenges, and dealing with a variety of situations.
• Ability to effectively prioritize and execute tasks.
• Must work well under pressure with multiple interruptions.
• Must work well in a team environment.

Desired Qualifications and Experience

• Bachelor’s degree preferred.
• 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries.
• Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
• Proficiency in Amtech, Microsoft Office and Outlook.
• Demonstrated aptitude in problem-solving and decision making.
• Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions.
• Results-oriented and able to work both independently and within a team environment.