Bilingual Receivables Account Specialist

A Day in the Life: The Accounts Receivable Specialist is responsible for managing accounts receivable, billing, contacting customers regarding past-due balances, and ensuring timely payment resolution all while maintaining positive customer relationships. Bilingual in Spanish is required. The starting rate for this position is $17.50 per hour. What You’ll Do: Conduct account research and analysis to ensure timely payment resolution. Develop a systematic approach for account reviews and collection calls. Meet or exceed individual cash targets and call volumes as assigned on a monthly and quarterly basis. Identify and process necessary accounts receivable clearing adjustments. Interact with both internal and external customers to resolve outstanding issues. Utilize root-cause analysis skills to uncover and resolve processes that prevent payments from being received within terms. Maintain accurate and complete documentation of all collection activity. Perform reconciliation as needed on AR balances and payments. Provide weekly updates to leaders on past due accounts and aging trends. Partner with Hertz Sales Representatives on customer payment performance. Escalate accounts showing signs of financial instability. Coordinate with other Hertz departments to resolve billing errors and prevent future occurrences. Respond to customer inquiries in a timely manner. Other duties as assigned What We’re Looking For: A minimum of 2+ years relevant experience preferred. High School Diploma. Some college preferred. Bilingual in Spanish Intermediate working knowledge with Microsoft Word and Excel (pivot tables, macros, v: lookups). Experience handling large dataset. Excellent organizational skills and ability to handle multiple tasks. Must be able to work well with others. Attention to detail and accuracy. Must have a strong sense of urgency and be self-motivated for success. Must be an independent worker and able to perform at a high level with minimal supervision What You’ll Get: Up to 40% off the base rate of any standard Hertz rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more