Customs Declarant

What You Can Expect

• Working within a team of dedicated Customs Declarants to process daily customs workloads on behalf of our customers.
• Completing all types of customs declaration to the highest standard and customer satisfaction.
• Creating, monitoring, and discharging NCTS transit documents to the highest standard and customer satisfaction.
• Supporting the maintenance of ETSF inventories and other customs-warehousing related procedures.
• Communicating with customers on a regular basis to provide output, transparency, and measure customer satisfaction.
• Ensuring that all customs documentation produced meets all applicable laws and compliance standards.
• Supporting the Customs Supervisor in the day-to-day operational running of the team and providing advice where required.
• To report all complaints and compliance issues and ensure corrective action is taken.
• Contribute regularly to continuous process improvements by sharing ideas, suggestions, issues and solutions regularly with supervisors and management.

Principle Duties & Responsibilities

• Monitor and proactively pick-up on incoming orders via all communication channels and systems.
• Review supporting documents provided in relation to the required clearance to ensure customs clearances are compliant and in accordance with customs and company regulations.
• Prepare and process import, export, and transit customs entries in accordance with customs regulations, laws, or procedures using provided customs software and monitoring pending clearances.
• Calculate customs taxes owed on shipments where applicable.
• Inform accounting team where applicable and support the collection of any debts.
• Communicate with customers on any enquiries.
• Liaise with HMRC regarding compliance issues as required in conjunction with supervisors and managers.
• Support with administrative duties in relation to the recovery and finalization of clearances.
• Create customer records in the database and ensure all required information and documentation (customers instructions, forms, applications etc) are accurately in place and take corrective action if required.
• Execute compliance checks and report any irregularities, support with internal and external compliance audits
• Proactively follow up on training programmes.
• Contribute to a healthy team spirit, respect and apply the values of the company, contribute to its vision and mission.

What You Bring

• Excellent communication skills.
• Excellent organisational skills.
• Ability to work independently and as part of a team.
• Pro-active approach to work, managing own workloads.
• Consistency applied to all tasks assigned.
• Attention to detail and high level of accuracy in their work.
• Ability to deal with customers’ problems efficiently and professionally.
• Strong team player who is self-motivated, reliable, trustworthy, and conscientious.
• Awareness of GB, EU & 3rd Country customs regulations and procedures.
• Awareness of logistics and transport procedures across different modalities (Air, Ocean, Road, Rail).
• Awareness of international trade regulations and practices (e.g., INCOTERMS, VAT regulations, trade agreements, sanctions).