Customer Service/Call Center Representative

The Monitoring Representative I is responsible for responding to alarm activity, verifying signals, and dispatching emergency responders. Working in a team-oriented environment, they handle incoming calls, process data changes, and communicate effectively with customers and responders. The role requires proficiency in alarm verification, dispatch procedures, and basic computer skills, with flexibility to work weekends, holidays, and overtime. Candidates should have strong communication, decision-making, and organizational skills, and meet safety and quality standards. The position offers competitive pay, benefits, and opportunities for growth.