Conduct & Complaints Manager

Job Purpose: To adopt a commercial, pragmatic approach, aligned to and working alongside Ascot’s Business stakeholders, providing support and advice where required on a range of conduct risk, consumer duty and complaints issues. To have overall responsibility of the oversight, maintenance and development of Ascot’s conduct risk, consumer duty and complaints framework, including all related management, reporting, and regulatory requirements. Managing the Conduct & Complaints Team, ensuring regulatory and reporting requirements, both internal and external, are met and the annual Conduct & Complaints Monitoring Plan is executed.