Learning & Development Manager

The Learning & Development Manager is responsible for driving a culture of continuous learning, service excellence, and leadership development across the hotel. This role will lead the design, execution, and evaluation of training programs that align with brand standards, guest expectations, and the strategic goals of the hotel. The successful candidate will be a dynamic facilitator, a strong collaborator, and a strategic thinker who ensures that every team member—from frontline staff to leadership—is equipped and inspired to deliver exceptional experiences. The Learning & Development Manager partners closely with hotel leadership and Operations to ensure training programs strengthen business performance, guest satisfaction, employee engagement, and Highgate’s People First culture.