IT Support Specialist

NRI North America is looking for a qualified Computer Support Technician to join our professional services team that provides onsite support at school districts in Orange County. This is a full-time opportunity that will be onsite 5 days per week and require travel between various sites throughout the day.

Responsibilities

• -
• Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
• -
• Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
• -
• Set up and configure computers, peripherals, and software applications for new and existing users.
• -
• Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
• -
• Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
• -
• Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
• -
• Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
• -
• Work closely with other IT team members on projects, upgrades, and system improvements

Required Knowledge, Skills, and Abilities

• -
• Associate’s degree in information technology, Computer Science, or a related field.
• -
• 1-3 years of experience in IT support or a related role.
• -
• Strong understanding of computer systems, mobile devices, and other technology products.
• -
• Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
• -
• Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
• -
• Excellent communication and customer service skills.
• -
• Strong problem-solving abilities and attention to detail.
• -
• Ability to work both independently and collaboratively in a team environment.
• -
• Industry certifications such as CompTIA A+, ITIL, etc.

• Ability to speak Spanish preferred