Chapter Lead IT – Analytics & KYC

• Chapter Lead IT – Analytics & KYC
• A day in the life of the Chapter Lead
• As a Chapter Lead, you combine people leadership with end‑to‑end delivery responsibility .

• You are accountable for the successful delivery of KYC processes across multiple KYC and customer journeys.
• You collaborate closely with Product Leads, IT Integrators, Solution Architects and Lead Engineers within the squads.
• You operate in a modern technology landscape including Java, Spring Boot, REST APIs, Pega, Oracle SQL and front‑end Web Components .
• You lead a chapter covering approximately engineers of 7 squads .
• You actively coach, mentor and support engineers in their day‑to‑day work, enabling them to grow and perform at their best.
• You are responsible for hiring new talent and building a strong, sustainable engineering chapter focused on KYC delivery.
• You continuously optimize squad setup and ways of working , and actively contribute to roadmap definition.
• You make technical and architectural decisions in collaboration with key stakeholders.
• You build high‑performing squads that deliver predictably and with high quality, removing impediments where needed.
• You ensure delivery adheres to agreed standards, including coding standards, test automation, CI/CD pipeline checks, security, observability and reusability .
• You actively manage the personal development and performance feedback of your engineers (and external providers where applicable).
• You ensure all assets comply with reliability, risk and regulatory expectations .
• You define and manage work packages and sourcing in alignment with delivery needs.
• You remain hands‑on enough to support squads on engineering challenges when required.

• How to succeed in this role
• We hire smart people for their potential. We encourage continuous learning, ownership and accountability — and we actively support your growth.

• You steer timely and high‑quality delivery across your squads by combining strong leadership with solid engineering expertise.
• You challenge business requirements while ensuring non‑functional and IT security requirements are met.
• You actively coach and develop your chapter members , fostering a culture of continuous improvement.
• You define, maintain and continuously improve engineering standards , and promote active knowledge sharing within the chapter.
• You take ownership of cross‑area challenges and contribute to the evolution of the wider IT domain.

What you will gain

As a Chapter Lead in Analytics & KYC , you will have the opportunity to

• Contribute directly to ING Belgium’s strategic objectives on a daily basis.
• Further develop strong people management and leadership skills .
• Strengthen your delivery and execution capabilities .
• Work in an international, agile environment with diverse stakeholders.

What you’ll bring to the role

• A Bachelor’s degree or higher in a technical discipline (preferably Computer Science or similar).
• 8+ years of experience designing and implementing large‑scale enterprise applications (suggested – can be adjusted) .
• 5+ years of experience building and leading engineering teams (suggested – can be adjusted) .
• A solid software development background, including design patterns, object‑oriented programming and test‑driven development .
• Strong knowledge of end‑to‑end application development and maintenance , from requirements to production.
• Strong backend expertise in Java, Spring Boot, Apache Kafka, event‑driven architectures and microservices .
• Experience working with database systems , preferably Oracle SQL .
• A good understanding of full‑stack development and experience working in an Agile environment .
• Strong knowledge of DevOps concepts and methodologies .
• Excellent verbal and written communication skills in a professional environment.

The team

• The Analytics & KYC IT area focuses on KYC processes and data used across multiple customer journeys.
• KYC applications are leveraged by many journeys, requiring close collaboration across local and global tribes .
• In the coming years, the area will drive strategic digitalization initiatives , contribute to ING Group solutions , and further modernize the IT landscape.
• The area consists of 120+ engineers , primarily located in Brussels and India .