Customs Brokerage Lead

SUMMARY DESCRIPTION

To support the Customs Brokerage Supervisor/Manager in running the department, focusing on operations, monthly accounting and finances, standard operating procedure writing, people, systems, culture.

KEY RESPONSIBILITIES

• Take an active role to support their supervisor, and act as the back-up
• Monitor workboard for the team and coordinate with the supervisor to adjust the daily plan
• Actively manage group inboxes, ensuring communication is timely, professional, and tasks are assigned and completed within the KPIs.
• Able to independently resolve problem shipments and customer escalations for their own accounts, and be the additional escalation point for the team
• Assist on any accounting related tasks to ensure financial excellence
• Regularly attend, and actively participate in customer facing engagements
• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance with company policies and external regulations
• Complete cross-training to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies

EXPECTATIONS

 

• Be a knowledge expert of our technology, and drive and adopt throughout the department
• Actively seeking or is certified in industry certification
• Regularly request additional responsibilities to support the team and the department
• Spend approximately 80% of their time in direct operations and 20% on development and training
• Continually identify areas to improve efficiency
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationships to exceed their expectations
• In conjunction with supervisor, manager, identify, develop, and mentor your number 2.
• Have a sense of urgency, be willing to help by offering solutions
• Support the manager in sales, retention, reporting, accounting, where needed.
• Ensure company credit procedures are followed and utilized effectively.
• Promote compliance policies and regulations
• Exude the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
• Strong understanding of Expeditors’ company policies and procedures
• Curiosity in learning all of Expeditor’s products, services, and systems
• Effective interpersonal skills, including presentation, written correspondence
• Strong Microsoft Office Skills
• Fluent in English. Multilingual a plus.
• Proactive drive with strong organizational skills
• Minimum 1 year of employment with Expeditors. Customs Brokerage experience a plus.

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• All your information will be kept confidential according to EEO guidelines.