Director of Call Center

Company Overview

OliveCom is a growing company specializing in e-marketing, web design, and web development.

We are seeking a highly motivated and results-oriented individual to lead our local call center operations in Saida, with a strong focus on driving sales and supporting digital marketing campaigns.

This position offers an exciting opportunity for a local resident to contribute directly to business growth, manage a dynamic team, and play a key role in the company’s expansion within the digital solutions industry.

Job Summary

• The Local Call Center Director will oversee the overall operational performance and sales success of the Saida branch.
• This leadership role requires a proactive, target-driven professional with excellent leadership and communication skills.
• The Director will ensure that the center consistently meets and exceeds sales and marketing objectives , while maintaining high standards of quality, compliance, and efficiency.
• We welcome applications from both experienced professionals and high-potential fresh graduates with strong leadership and sales aptitude.

Key Responsibilities

I. Sales and Business Development (Primary Focus)

• Sales Strategy: Develop and execute strategic plans to meet ambitious sales and revenue targets.
• Performance Monitoring: Track, analyze, and report key performance indicators (KPIs), focusing on conversion rates, lead generation, and campaign results.
• Marketing Collaboration: Partner with the marketing team to enhance call scripts, campaigns, and outreach strategies to boost sales performance.
• Sales Quality: Ensure all agents uphold high sales ethics, professionalism, and customer satisfaction.

II. Operational Leadership

• Daily Operations: Oversee day-to-day activities, ensuring smooth workflows, adequate staffing, and compliance with company standards.
• Process Optimization: Identify and resolve operational bottlenecks to enhance productivity and cost efficiency.
• Technology Oversight: Manage the proper use of CRM systems, dialers, and other call center technologies.

III. Team Management and Development

• Recruitment & Training: Hire, onboard, and continuously develop team members.
• Coaching & Motivation: Provide ongoing feedback, performance evaluations, and motivational leadership.
• Workplace Culture: Cultivate a positive, energetic, and goal-oriented environment focused on sales excellence.

Qualifications

• Bachelor’s degree in Sales, Marketing, Business Administration , or a related field.
• Resident of Saida or nearby areas.
• Open to both fresh graduates and experienced professionals.
• Excellent communication, leadership, and interpersonal skills.
• Strong sales acumen and a customer-focused mindset.
• Fluency in Arabic and English (spoken and written).