Billing Lead

Are you a billing and O2C expert who thrives in an international, fast-scaling consulting environment? Do you get a quiet thrill from a perfectly reconciled revenue account? (It's okay — we do too.) QbD Group is looking for a Billing Lead to own our Order-to-Cash process end-to-end and lead three billing professionals in an environment where no two days look the same.

What you’ll be doing

Billing & Revenue Operations

• Full-cycle processing of customer invoices in NetSuite, with a strong focus on accuracy and timeliness
• Ensure on-time billing in line with Group policies
• Set up projects in NetSuite to enable correct time registration as the basis for invoicing
• Coordinate all outgoing invoices and ensure alignment with contractual terms
• Reconcile revenue accounts and manage billing corrections in close collaboration with Cash Collectors

O2C Product Ownership

• Act as Product Owner of the O2C process: log and follow up on system bugs, propose new features and change requests in the ERP (Netsuite)
• Collaborate with internal stakeholders (project managers, sales, consultants) to ensure alignment between invoicing and project management
• Continuously evaluate and enhance the O2C flow — identifying opportunities for process optimisation and efficiency gains
• Guide consultants through the billing process to ensure proper invoicing.

Group Integration & Expansion

• Lead the O2C integration of newly acquired companies joining QbD Group
• Ensure qualitative technical integration in NetSuite, keeping track of the needs of all parties
• Build and maintain strong relationships with international stakeholders to ensure efficient cross-border transaction flows
• Take a leading role in the implementation of new processes, tools, and best practices
• Participate actively in Finance Improvement projects

Team Leadership & Coaching

Lead, coach, and develop your team

Act as first point of contact for finance & admin colleagues on billing process questions

Train and guide colleagues to continuously raise the quality of billing operations across the Group

Report to the Finance & Accounting Manager, keeping them well-informed of daily operations and process developments

✨ About us

We support life sciences companies from idea to patient — offering tailored solutions in development, clinical, regulatory, compliance, production, and distribution. With 500+ experts across 8 countries, we help drive innovation in ATMP, biotech, medical devices, diagnostics, digital health, and pharma.

We believe in

JPEG

• Joy. Partnership. Going the Extra Mile. Getting Things Done.
• You won’t just be taking a job — you’ll be joining a community where people grow, laugh, build, and contribute to something bigger.
• Interested? Let’s talk.
• Send us your CV and motivation letter. You could be the next one to join the QbD family.
• What you bring

Technical Profile

• Strong experience with NetSuite (project setup, O2C configuration, ERP product ownership) or similar ERP
• Solid background in billing and project setup — ideally in a professional services or consulting environment
• Minimum 10 years of relevant experience, with at least 1–2 years in a senior or lead role
• Demonstrable experience driving or participating in O2C process improvements
• Affinity with ERP systems, data reconciliation, and cross-border billing processes

Personal Competencies

• Numerically strong, accurate, and detail-oriented — without losing sight of the bigger picture
• Process-driven and solution-driven: you identify problems and propose concrete solutions
• Excellent stakeholder management and communication skills — both up and across the organisation
• Fluent in Dutch and English, both oral and written and any other language is a plus
• "Can do" attitude: you can manage complex and ambiguous situations calmly and constructively
• Open and transparent communication style — no hidden agendas, no drama

A True QbD'er

• Resilient: your strong and positive attitude helps you overcome any challenge
• Hungry for knowledge: always open to learning, even in your area of expertise
• No-BS mentality: you can be straightforward in a respectful way
• Innovative: you constantly look for new and better solutions
• (Not too) serious: your job is serious, but you don't take yourself too seriously