About The Role

To create better outcomes and bring experience to a team of administrators, providing support through a positive training and coaching environment. Ensure case work is completed in line with service level agreements and scheme rules and provide a continually improving level of customer service.

Job title

Process Leader - HR Operations

Job Description

Supporting the team, and being a great line manager

Managing operational teams to ensure delivery of quality services, for example, Workday

Building the capability of the team to deliver high quality customer support

Ensuring guidance provided by the team is in line with Service Level Agreements

Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements.

Share knowledge and expertise to support development of others.

Support a team in operational service delivery in accordance with client contracts, legislation, policy conditions, business rules and procedures, and within the legislative / regulatory framework

Analyse and measure the quality of critical processes and provide one to one feedback to direct reports on a weekly & monthly basis to improve quality.

Escalate queries to the team manager when required, discuss solution, and cascade the solution to all associates.

Thinks through issues by separating out the parts of the problem or situation and thinking things through systematically

Identifies and analyzes trends, patterns or connections between issues; recognizes key or underlying factors in organizational situations and uses this insight for guiding strategy and activities

Makes suggestions for improvement for products and services and supports the introduction of efficiencies to maximize results for clients

Location

Mumbai ,

India

Time Type

Full time

Contract Type

Permanent

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