Travel & Customer Care Assistant - Student

Would you like to join an international company on a human scale in Brussels and gain valuable professional experience? We are looking for a versatile Travel & Customer Care Assistant to support the DiscoverEU team in delivering smooth travel coordination and high-quality participant support. Key Responsibilities Travel & Customer Care

Respond promptly to participant enquiries via email and chat, ensuring agreed service levels are met

Coordinate travel logistics, including booking support, document verification, and expense/invoice tracking

Identify and escalate complex cases to the appropriate team members when required

Manage special travel situations (e.g. accessibility needs, lost tickets, rebookings) and maintain accurate records

Ensure compliance with internal procedures, data protection rules, and financial guidelines

Support administrative tasks and team coordination as needed

Troubleshoot participant documentation issues and follow escalation processes

Admin, IT & Tools

• Use internal platforms and helpdesk tools to efficiently assist participants
• Work with databases, IT systems, and standard office tools
• Ensure all data handling complies with GDPR and internal IT security protocols
• Promote sustainability principles as part of EMAS commitments
• Available between June and August (with extension until September–October for German and/or Polish speakers)
• Excellent command of English (written and spoken)
• Good written skills in German, Dutch, and/or Polish
• Strong customer service mindset and professional communication skills
• Well-organised, able to manage priorities and meet deadlines
• Detail-oriented, with a focus on quality, accuracy, and consistency