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Product Manager & Technical Support Engineer Textile Division

AIB NV · Arr. Oudenaarde, Belgium

External listingtemporary23 days ago

About The Role

We are looking for a Product Manager & Technical Support Engineer for our Textile Division (EMEA). In this hybrid role, you combine strategic product management with hands-on technical support. You act as a key link between customers, Sales, R&D, and Operations, ensuring our products meet market needs and perform optimally in real-life applications.

Your responsibilities

Manage and develop the product portfolio throughout its full lifecycle (from concept to phase-out) in close collaboration with R&D

Translate market needs and customer feedback into product requirements and development priorities

Define product positioning, value propositions, and technical differentiators

Coordinate product launches, updates, and discontinuations across departments

Monitor product performance, competitiveness, and profitability

Provide technical expertise and training to internal stakeholders

Technical & Application Support

  • Deliver on-site and remote technical support (machine trials, testing, troubleshooting)
  • Support customers during industrial trials and start-ups
  • Analyze technical issues, identify root causes, and implement sustainable solutions
  • Prepare and maintain technical documentation and reports
  • Act as escalation point for complex technical issues

Collaboration

  • Act as technical interface between customers and internal teams
  • Collect and structure customer feedback for continuous improvement
  • Support Sales during customer meetings and project discussions
  • Participate in customer visits, exhibitions, and industry events
  • Who are you?
  • You hold a Bachelor's or Master's degree in Materials Science, Chemistry, Textile Technology, or a related field
  • You have experience in product management, technical support, or application engineering within an industrial environment
  • You are analytical, hands-on, and solution-oriented
  • You combine strategic thinking with a practical, customer-focused approach
  • You communicate clearly with both technical and commercial stakeholders
  • You enjoy working in an international environment and are willing to travel regularly within EMEA
  • You are fluent in English (additional European languages are a plus)

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