Lead Data Analyst – Supplier Warranty Recovery

Who are you?

As Lead Data Analyst you have an open mindset, see new opportunities brought by the analysis and visualization of data, and you have the ability to adapt your communication to stakeholder needs.

You are a seasoned professional, passionate about data driven problem solving but also someone who enjoy being part of improving current ways of working and finding new ones. You are self-driven with a demonstrated ability to manage and coordinate cross functional projects, keeping a business mindset and customer orientation.

Required Experiences and Education

• Master of Science or equivalent in Engineering, Statistics, Appl. mathematics or Computer Sc.
• 5 years' experience with data analytics tools
• 5 years’ experience in an engineering, aftermarket or warranty environment within the automotive industry
• Excellent communication skills in English, both spoken and written

The following are considered strong merits

Previous experience with SAS tools

Previous experience working with Data Analytics or Supplier Warranty Recovery

Previous experience working with the Group IT delivery teams for QRAFT and UCHP

Deep product and domain expertise within Volvo products Are you passionate for how analytics can be utilized to improve customer satisfaction and quality performance? Then Lead Data Analyst within the Quality and Warranty Data Analytics team is the job for you!

This is us, your new colleagues

The Quality and Warranty Data Analytics team is responsible for setting the strategic roadmap for analytics methods as well as supporting the business with advanced quality & warranty data analyses. We work closely with our colleagues from GTT Quality & Customer Satisfaction (Q&CS), but we also support other engineering functions in quality and warranty matters globally within the Volvo Group.

We can offer you to play a key role in leading the development of advanced analytics to ensure world class customer satisfaction and quality performance. In this position you will belong to a global GTT team, joining colleagues who share your passion for analytics. This is a great opportunity to develop your skills and experience within Data Analytics in an automotive environment.

Main activities and responsibilities

As a Lead Data Analyst, with special responsibility for Supplier Warranty Recovery (SWR), you are an experienced problem solver who works with advanced analytics in a challenging area. Your analytics expertise derives equally from your data driven problem solving skills and from your deep product and domain expertise within Volvo Group.

You will be responsible for driving strategic projects within the SWR area of quality and warranty analytics, supporting the business plan developed by the SWR team. You will drive all phases of problem solving, from the initial business needs to understanding, structuring and modeling the data and finally giving recommendations to engineers and management teams.

A large part of your job will be leading a team of senior data analysts and SAS developers within Q&CS in order to implement the reporting solutions needed by SWR, while at the same time securing an optimal use of Q&CS resources and making sure the development is in line with IT development guidelines.

Furthermore you will

• Support the solving of urgent quality issues with advanced analytics
• Manage complex challenges in areas of data mining, optimization and data visualization
• Improve GTT quality and warranty processes and teams by developing the tools, methods & routines required
• Represent Q&CS and GTT in relevant work groups and steering committees
• If you feel that you are the right person to take on this challenge then please send us your application!

For further information, please contact

Guillaume Renart, acting manager Quality and Warranty Data Analytics, +46 73 902 82 95

Daniel Zackrisson, Manager Q&W Analytics Center of Expertise, +46 31 322 04 85 The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Volvo Group Trucks Technology provides Volvo Group Trucks and Business Area's with state-of-the-art research, cutting-edge engineering, product planning and purchasing services, as well as aftermarket product support.

With Volvo Group Trucks Technology you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.