Sales & Service Manager

• 🌊 Who We Are
• At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe

• Service should feel human, not transactional
• Technicians should be respected, trained, and developed—not just managed
• Leadership should be present, accountable, and growth-focused
• And a career in the trades can be something you’re proud of—not just something you do

• We’ve built a company where people grow, customers trust us, and the bar is set high.
• ⚠️ Let’s Be Clear (Read This First)
• This is not for everyone.
• This is not a passive management role.
• This is not just keeping the board full and putting out fires.

This is a high-performance leadership role where

• Accountability matters
• Coaching matters
• Results matter

• You are responsible for the performance, development, and standards of your team.
• If you avoid hard conversations, struggle to hold people accountable, or prefer low expectations—this is not the place for you.
• 👉 We are where the best come to become elite—and you are responsible for leading them there.
• 🔧 What You’ll Do

As a Service & Sales Manager at Seaside, you will

• Lead, coach, and develop a team of Service Technicians
• Set clear expectations and hold your team accountable to performance standards
• Conduct ride-alongs, 1:1s, and ongoing coaching
• Drive revenue through technician performance and execution
• Partner with dispatch and customer service to optimize operations
• Monitor KPIs and take action when performance is off track
• Support hiring, onboarding, and development of new technicians
• Step in to assist with technical challenges and closing sales when needed
• Ensure every customer receives a 5-star experience
• Address customer concerns and resolve issues professionally

💪 What Success Looks Like Here

• Your team performs at a high level—consistently
• Technicians are improving, growing, and engaged
• KPIs are met or exceeded
• Customers trust us and refer us
• You address problems early and directly
• You lead with clarity, consistency, and accountability

• 🧠 What Makes This Role Different
• This is not just about managing people.

We invest heavily in

• Leadership development
• Coaching and performance systems
• Building strong, capable teams

• You won’t just manage a team here—
• 👉 You’ll build one, develop it, and elevate it.
• 💰 Compensation & Benefits
• We believe great people deserve to be taken care of.

• Competitive pay
• 100% paid health, dental, and vision (for you AND your family)
• 401(k) with 4% match
• Profit sharing
• Paid time off and holidays
• NO emergency on-call
• Gym membership

• 👉 Very few companies offer what we offer. We mean that.
• 🧩 Who This Is For

This role is a great fit if you

• Naturally lead and hold people accountable
• Are comfortable having tough conversations
• Care about both people AND performance
• Take ownership and follow through consistently
• Want to build and develop a high-performing team

🚫 Who This Is NOT For

This is NOT a fit if you

• Avoid conflict or accountability
• Struggle to coach or develop others
• Prefer reactive work over proactive leadership
• Don’t take ownership of team performance
• Want a low-pressure management role

📍 Location

• This is an in-person position operating out of Bishopville, Maryland
• We serve homeowners across the Eastern Shore of Maryland and Delaware.

• 💙 Our Values
• These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together.

• Ownership — Take initiative. Own the outcome. Leave it better than you found it.
• Empathy — Lead with humanity, care and understanding.
• Courage — Embrace discomfort. Do the hard things. Growth follows.
• Gratitude — There is always something to be grateful for. Find it. Share it.
• Authenticity — Be your weird self and respect that in others. You shine brighter that way.

• 🔥 Final Word
• There are easier management roles out there.

But if you’re looking for

• Ownership
• Impact
• The ability to lead and develop a strong team
• And a role where your leadership actually matters

• 👉 This is where you raise your standard—and help others do the same.
• 📩 Apply Now
• If you’re ready to lead at a high level and make a real impact, we’d love to meet you.
• Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.