About The Role

To lead the Grievance Redressal Cell of the company, ensuring that all policyholder complaints
are resolved with speed, empathy, and strict adherence to IRDAI (Protection of Policyholders’
Interests) Regulations. This role is critical for maintaining the company’s regulatory standing and
ensuring high-priority for escalations appearing from various portals like CPGRAMS/IRDAI
SOCIAL MEDIA etc. & they are handled with zero-error precision.

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Grievance Manager