DSG - Manager - MISE - Product and Contracting

About DreamSetGo

DreamSetGo is a sports travel & experiences platform, from the house of Dream Sports which is a sports technology company with brands such as Dream11, and FanCode in its portfolio. DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences, and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world.

Your Role

• Handle customer queries regarding Fares & Ticketing and planning customer travel itineraries.
• Close/convert business based on identified customer needs and provide premium customer service.
• Offer relevant Centurion/AmEx value added propositions using detailed knowledge of customer’s lifestyle choices.
• Prioritize & efficiently fulfil clients requests.
• Accurate & timely completion of travel reservations for HNI groups & individuals.
• To keep a mandate, follow up on the reporting of Pre & Post MICE Group details.
• To be able to draft itineraries based on clients requirements.
• To be able to handle overall execution across all the stages pre, during and post the group execution.

Qualifiers

• Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
• Good knowledge of International destinations, suppliers, hotels and Sporting Events.
• Knowledge of Destination & Visa Rules.
• Good rapport with Consulates / International Airline / Hotels / Domestic & International hotel suppliers.
• Experience in managing airline vendor relations
• Elementary Global Distribution System (GDS) skills.
• Knowledge of GDS Platforms: Amadeus, Sabre, Galileo.
• Supplier product knowledge
• 3-5 years of experience in customer service, travel sales, hotel & concierge.