Workplace Solutions - Client Service Delivery Lead, Cork

The Client Service Delivery Lead is responsible for managing service delivery for a defined portfolio of clients, ensuring high levels of client satisfaction and the successful delivery of services. The role serves as the primary point of coordination between clients and internal stakeholders, overseeing governance activities, operational delivery, client onboarding, training, and escalation management. The successful candidate will drive standardization initiatives, support product and process enhancements, and provide ongoing oversight of corporate actions while reporting key client metrics to senior leadership.

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Key Responsibilities

• Manage end-to-end service delivery for an assigned portfolio of clients.
• Build and maintain strong client relationships, ensuring client satisfaction and successful delivery of agreed services.
• Coordinate internal teams and stakeholders to ensure seamless execution of client requirements and service commitmen