Business Operations Associate- KYC_Noida

• About the role : You will be responsible for building and maintaining strong relationships
• with large business clients, managing accounts, and driving business growth through strategic
• client interactions. The role combines elements of sales, customer success, and stakeholder
• management for enterprise-level clients.

Key Responsibilities

• Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
• Develop and execute account management strategies to grow business and engage

merchants effectively.

• Understand clients’ business needs and act as the main point of contact for escalations and

problem resolution.

• Lead cross-functional teams to deliver customized solutions and ensure client expectations are

met.

• Collaborate with sales, technical, and merchant service teams to optimize client experience.
• Provide regular reporting on client metrics such as retention, satisfaction scores, and business

growth.

• Advocate for clients internally, communicating feedback to improve products or services.

Desired Skills and Qualifications

• Bachelor’s degree; domain-specific expertise is an advantage.
• Strong communication and interpersonal skills for remote engagement.
• Provide merchant support by Outbound/ Inbound call and Email
• Proficiency in CRM tools, virtual platforms and MS Office is an added advantage.
• Experience in account management, sales, or customer success for enterprise segments.
• Leadership ability to manage cross-functional teams and drive strategic initiatives.
• Proficiency in CRM systems and data-driven account management techniques.
• Problem-solving skills and the ability to deliver “out of the box” solutions to complex business

issues.

• Should be willing to work in rotational day shifts with rotational weekly off.

Why join us

• A collaborative output driven program that brings cohesiveness across businesses through technology
• Improve the average revenue per use by increasing the cross-sell opportunities
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager

• Compensation: If you are the right fit, we believe in creating wealth for you
• With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a
• unique position to democratize credit for deserving consumers & merchants – and we are committed to it.
• India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!