Aftersales Manager

Aftersales Manager - Commercial Vehicles Inverness

We are currently recruiting for an Aftersales Manager in our Commercial Vehicles branch .

The successful candidate will ideally have a service technical background and will need to have the ability to work to deadlines/targets, motivate a team and be committed to delivering high standards of customer care.

On offer are exceptional opportunities for development and a competitive remuneration package.

Key Responsibilities

• To manage the process of optimising workshop and parts resources to meet agreed departmental budgets.
• To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
• Ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators.
• Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation
• To calculate and manage the effective use of workshop and Parts resources for the Brand
• Endeavour to enhance facilities, improve technical skills and achieve high standards of workmanship
• Help Hawco achieve industry-leading standards of process efficiency and cost control:
• Manage Aftersales standards in accordance with HSO/VQM requirements.
• Maintain safe working practices and abide by the working rules and standards of the Brand.
• Maintain and develop own skills and technical knowledge. Agree development plan with Brand Manager.
• Interact with members of other departments/sites to develop a “One Business” team culture.

What you’ll need

• Previous technician experience is advantageous
• Previous management experience is advantageous
• A proven track record in achieving and exceeding monthly sales objectives
• Friendly and professional with enthusiasm for great customer service
• Team-player and ability to build an effective team
• A full and valid UK Driving Licence

Our Offer to You

• Generous Annual Leave
• Competitive Salary
• High earning potential through Commission or Bonus
• Company Car
• Extensive Brand Training
• Great learning and career opportunities
• Discount on new and used cars
• Discounted servicing, parts and accessories
• Employee customer referral scheme
• Contributory Pension Scheme
• Cycle to Work Scheme
• Wellbeing Scheme

• Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.
• The company reserves the right to close the role earlier should sufficient applications be received.
• By applying for this role you accept our Terms & Conditions and Privacy Policy which can be found at www.hawcogroup.co.uk