Lead Associate - Quality

• Key Skills needed for the Lead Associate: Quality role
• Analytical skills and time management

Coaching and Feedback

Conflict Management

Interpersonal skills and people skills

High attention to detail and accuracy

Exceptional knowledge of customer care process and systems

Proficiency in verbal & written English

Strong communication and interpersonal skills

Excellent working knowledge of MS Word and Excel Strong administrative skills

Excellent presentation skills

Ability to master new applications quickly

Excellent organizational, time management and co-ordination skills

Strong analytical ability and logical thinking style

High sense of accountability

Team player

Goes the extra mile

EssentialMatric/Grade 12 Certificate PreferredContinues Improvement e.g. Yellow Belt Six Sigma. External: Lean or Six SigmaISO 9001:2015Quality assessment expertise for North American marketExperience as a quality assessor in Insurance