REF106792K_2026265501 I Senior Associate - Collections I US Shift (4:00 PM- 1:00 AM)

• We are looking for Senior Associate- Collections with hands on experience in B2B collections & Reconcilaition.
• Functional knowledge
• Understands application of the principles in the defined tasks related to order to cash process.
• Able to handle tasks allocated ( Collections ) independently as per the specific client process and ensures compliance in terms TAT and accuracy.

Collectors

• Voice calling
• Dispute Management
• Customers account Reconciliation
• Customer Orientation
• Ability to understand client expectations and requirements
• Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
• Ability to maintain relationships with relevant line manager / counterparts / Stakeholders

Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

Collaboration & Teamwork

• Understands and works towards the common goals of the organization rather than getting confined to own silo
• Resolves conflicts at his / her level; escalates if required.
• Displays good collaborative spirit
• Does not resist change management

 

Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.

Communication skills

• Speaks with confidence, poise, credibility, and enthusiasm when presenting information
• Gives full attention to others' ideas, questions, concerns and issues with interest and empathy
• Demonstrates requisite verbal and written communication skills and clarity in thoughts

Graduate (Commerce)