Sr. Associate - Travel

• Handle flight reservations, ticket issuance, reissuance, cancellations, and refunds using Amadeus GDS.
• Manage fare rules, schedule changes, name corrections, MCOs, residuals, and manual fare calculations.
• Process complex itineraries, including international, multi-city, and multi-currency bookings.
• Ensure compliance with airline fare rules and company SOPs.
• Maintain a high level of accuracy to minimize airline debit memos and financial losses.
• Coordinate with airlines and internal teams to resolve booking and ticketing issues.
• Maintain booking records and provide timely support for travel-related requests.

Minimum 1 year of  Amadeus working experience, must be adept with the latest versions of GDS. Farelogix and NDC experience a plus

• Deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Experience in Ticket issuance, reissuances (exchanges) a plus
• Track record of low error rate; low airline debit memos/financial losses
• Microsoft Office application skills, including Outlook, and Excel.

• Minimum Degree / High school degree or equivalent (required) 
• This is a rotational shift and rotational week offs process.
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• “Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “ [email hidden] ”