Customer Service & Order Management Specialist I - Le Mars, IA

Under general supervision, provides customer services relating to sales, sales promotions, orders and deliveries. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the company policies. Provides product, ordering, and delivery information to customers. Interprets internal or external business issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions while ensuring optimal customer satisfaction and considering company internal impact. This includes handling customer request and/or issues requiring independent judgment in selection and interpretation of data through knowledge of logistic department and company procedures. Escalates complex issues to CS Supervisor/Manager.