Customer Success Specialist

AI is rewriting how enterprises run. Payflows is the platform making it happen.

The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.

Payflows is building the agentic platform for enterprise finance team — where AI agents handle the repetitive work so every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made.

In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision — powered by AI.

One intelligent platform, endless possibilities.

The Role

You’ll be part of the team ensuring our customers get maximum value from Payflows — driving adoption, satisfaction, and long-term success.

As a Customer Success Specialist , you’ll support strategic accounts, strengthen relationships, and help identify growth opportunities. You’ll learn from experienced CSMs, gain exposure to enterprise clients, and develop into a trusted partner for our customers.

This is a career-launching role for someone who’s ambitious, structured, and eager to learn how world-class customer success is done.

Your Mission

Drive Adoption

• Guide users through best practices and help them unlock the full potential of Payflows.
• Support onboarding and ongoing enablement efforts to ensure customers succeed.

Build Relationships

• Engage with customer teams regularly, providing proactive support and ensuring satisfaction.
• Be the first point of contact for daily questions, feedback, and feature requests.

Support Retention and Growth

• Collaborate with CSMs to identify opportunities for upsell or deeper adoption.
• Track account health and surface insights that help customers see measurable ROI.

Collaborate Internally

• Partner with Product, Implementation, and Growth teams to ensure feedback loops are tight and customer needs are met.
• Contribute to playbooks and best practices that help scale success across the organisation.

Learn and Grow Fast

• Build deep product knowledge and SaaS success fundamentals.
• Develop the skills to progress into a full Customer Success Manager role.