Operations Analyst

Mega is looking for a passionate Operations Analyst ready to strengthen the Operations department at Mega! 💥💡 Rigorous? Self-motivated? Passionate about the world of energy? Motivated to evolve in a young local company where your opinion counts? 📝 This job is for you !

The Job

• Execute data processing, contract activation/deactivation, invoicing and payment processes, and report any deviations to identify areas for improvement.
• Take part in implementing pricing strategy changes decided by management.
• Participate in monitoring and compliance with the department's SLAs and performance KPIs.
• Participate in the implementation of solutions aimed at improving the department's performance and the efficiency and security of our operational processes and exchanges with the market.
• Participate in projects aimed at improving customer experience and satisfaction.
• Produce analytical and control reports.
• Participate in operational discussions with the various market players: network operators, regulators, suppliers, etc.
• Participate in maintaining regulatory compliance of our processes and procedures.
• Centralize irregularities in our various tools and interact with our IT partners to find solution.
• Run queries on our databases and format the results.
• Assist management in its tasks and in the development of the department.

Working at Mega means

• Join a dynamic company where you can drive impact and contribute to a sustainable future, ensuring energy (and telecom) remains accessible and affordable for everyone.
• Be part of a fast-paced, entrepreneurial environment where your expertise in sales will be valued.
• Enjoy a hybrid working model that balances flexibility with a collaborative, results-oriented culture.
• Thrive in a company that embraces diversity and inclusion— come as you are to a workplace where everyone is welcomed and respected.

Evolve in line with our key values

• Trust : We act with transparency, take responsibility, and foster exchanges based on trust, respect, and integrity.
• Agility : We adapt quickly, find pragmatic solutions, and seize opportunities with creativity.
• Positivity : We collaborate together with a positive attitude, shared motivation, and a common vision.
• Customer First : We prioritize our customers, using our expertise to deliver value and build strong partnerships.
• Performance : We aim for excellence by facing challenges with a performance and efficiency-oriented mindset. Our approach is focused on results and solutions.