CA Case Manager

Requirements for the position and competence needed

• To have a suitable education (preferably university degree but if you have other education and experience you are also welcome)
• Courage and integrity
• Be business and customer oriented
• Continuous improvement mindset
• Eager to learn quickly when facing new problems, analyzing areas for improvements and willing to work in an international environment
• Quickly adapt to changes
• Good verbal and written skills in English and in Swedish

Personal profile

• Flexible and enjoy working both independently as well as in a team
• Analytical and structured

Ambitious and Driven

Positive and Solution oriented The Customer Adaptation is an important strategic area with the aim to support truck sales. We work actively and cross functionally with our counterparts both within Volvo Business Units, GTT, GTP and internally within GTO.

As a Customer Adaptation Case Manager you will get involved with the complete truck and have a wide range of contacts both with GTO, GTT, GTP and Volvo Business Unit. You will review specific design changes requested from both internal and external customers.

If you are curious, structured, like to get involved with the entire truck as well as having an end-to-end mindset, continuously want to learn more and at the same time keep customer in focus- this is a position for you!

Responsibilities and main tasks will be

To receive, investigate and analyze specific design request

To cooperate, lead and make decisions

To compile cost and lead time connected to the customer design requests

To plan CA activities for the order

To monitor and follow the quality of the design solutions

To contribute and participate in the product and process projects

To drive for the “best practice” in order to reach efficiency

Within Customer Adaptation we are looking actively to increase our diversity and inclusiveness in our operations. That is why, we would like to create teams with a good mixture of male/female, different personal backgrounds and ages.

For further information, please contact

Janine Jacobsson, phone: +46 31 323 1684 The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Group´s customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centers where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.