Solution Leader IO RMS

Wanted profile

As a Solution Leader you will create an efficient and trustful day-to-day operation. You have proven experience in business and excel in demonstrating core values according to the Volvo Way.

Since you are part of a global unit, with global responsibilities, you will need to actively cooperate with various stakeholders and navigate with ease in a multi-cultural environment.

Required competencies

Relevant university degree

Strong business understanding

Ability to drive key users network, understand needs

Ability to manage in a functional environment

Knowledge of the area in scope

Ability to drive change

Excellent communication & presentation skills are a requirement

Complete proficiency in English is a requirement

We can offer

You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will be a key player in building the new Solution Delivery Unit MAS/DCL from start. You will work in close collaboration with various stakeholders inside as well as outside IT services, delivering cutting edge services in line with the Volvo Group Strategy.

At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.

Solution Delivery Unit MAS/DCL

Solution delivery Unit MAS/DCL “Market and Sell Total Offer/Deliver & Develop Customer Loyalty” is a global unit within IT Services. The mission of the unit is to ensure that the Volvo Group´s IT solutions and IT projects within the area of MAS/DCL are managed in an optimal way.

We are now looking for a Solution Leader for IO RMS

In this role you will be reporting to the Delivery Manager Portals

Role mission & context

As Solution Leader, you are the main contact person for the key users, Process Manager (level 2 or 3), or equivalent. You cooperates closely with the SDU Team Leader. You will work based on terms, conditions and commitments for solution deliveries and delegated responsibilities established and documented and formally introduced by the Delivery Manager.

Responsibilities and Powers

Contributes to the establishment of the Solution Delivery Plan

Responsible for defining and reviewing the level of business criticality for the solution in cooperation with process managers in the business

Secure that the Solution delivery plan is aligned with the level of business criticality for the solution

Secure solution competence for functional application support

Planning, organizing, reporting and follow up on the assignment

Ensure that the solution lifecycle is properly executed

Propose needed service level targets (SLA)

Propose the release plan for the solution including new development in line with business priorities

Contribute to the capacity planning for the solution delivery

When applicable participate in new development

Manage the complete training material and its execution for the solution

Secure user acceptance test

Sets the requirements for and approves hand over from projects to maintenance

Secure continuity management for the solution

Manage application access based on directives defined by business requirements

Manage quality assurance of end user support

Manage the Key User network in collaboration with the BPD

Prioritize requirements from Key User Network

Main point of contact for business requirement, roll out needs etc.

Ensure execution of decided requirement requests for the solution

Act as product owner

Responsible for working proactively and with continuous improvements

Secure that all individual solutions within the assigned sub-portfolio continuously adhere to Volvo Group Policies, Directives and Guidelines

Secure alignment to governance directives, best practices, ITS business processes and implement recommended tools and methods (e.g. IS-GDP, SMP and VPS4IT)

Responsible for sharing knowledge and experiences with colleagues by participating in Solution Leader community

Communicate EN estimates to the BSPM, Process Manager or equivalent

For more information please contact

Jack Langgaard, Delivery Manager, +46 31 3231043 The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.

We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.