Sales Administration Officer - Turkish speaking

Do you want to be part of a team giving World Class Service & Support to Tetra Pak customers all over Europe? The European Services Administration Centre, a department within Tetra Pak Technical Service, handles spare part order administration for all Tetra Pak customers in Europe. The department, based in Lund, service ~3900 customer sites in Europe & Maghreb and Turkey in thirteen different languages. We are now looking for: - Turkish speaking Sales Administration Officers to join our team and play a vital role in our success for servicing and supporting our European customer base. The responsibility of the team is to handle all administrative tasks for spare part orders, from initial contact with the customer, to co-ordination and follow-up of transportation to the customer's destination. As Sales Administration Officer you will be a key player in our organisation to drive Customer Service, Performance & Quality. Main responsibilities Be the front-line operator in one or more languages - Main point of contact for customers & market companies for parts orders and inquiries - Respond to incoming orders and queries per phone and e-mail, utilizing a network of Tetra Pak colleagues & external partners for support - Execute order administration tasks in SAP and other internal tools & systems - Follow-up on orders, service level agreements and other key measurements - Assure that transport to each customer is done in the right time, and at the lowest cost - Work in close cooperation with the European market companies & other internal departments Be the second-line operator in one or more of the following areas - Issue purchase orders and follow up on deliveries from suppliers - Preventive housekeeping of pending orders via our IT systems and reporting tools - Participate in Daily Management and other activities to constantly improve the operation - Responsible for driving and maintaining our Quality Management System (QMS) Qualifications The successful candidate is a good communicator and have excellent command in Turkish - both written and verbal. Knowledge within the logistics area and IT, as well as English language skills are considered as an advantage. You are service minded, result oriented and can easily, and on a detailed level, understand work instructions, work processes and administrative tools. You can work independently and together with others towards set goals. You have excellent communication and networking skills, customer service being your leading star. You can take initiatives and drive for changes. You are a team-player and enjoy co-operating with others to solve the work tasks in the most efficient way. Please complete and submit your application in English online at as soon as possible but no later than February 4, 2019. For trade union information please contact Unionen/Susan Stigborg at +46 46 36 2432 or Sveriges Ingenjörer/Lars Haraldsson at +46 46 36 2533. For further information about the position and your application, please contact recruiter Julia Hillbur at .