Office Manager

About Us

• Almstead Tree & Shrub Care is a second-generation, family-owned arboriculture firm serving the NY, NJ, and CT tri-state area since 1964.
• As a TCIA-accredited company, we are committed to environmentally responsible practices and to supporting our employees’ professional growth, safety, and quality of life.

Position Overview

• We are seeking a highly organized and proactive Office Manager to lead daily office operations and serve as a key hub between our customers, field teams, and leadership.
• This role combines operations management, customer service leadership, and administrative oversight.

What Success Looks Like (First 90 Days)

• Office operations run smoothly with clear systems and accountability
• Customer inquiries and follow-ups are handled promptly and professionally
• Billing, accounts receivable, and collections processes are organized and improving
• Administrative team is aligned, supported, and productive
• Leadership has improved visibility into key reports and office metrics

Key Responsibilities

• Oversee day-to-day office operations and administrative workflows
• Supervise and support administrative staff
• Serve as escalation point for customer inquiries
• Support customer service and inside sales efforts
• Assist with invoicing and oversee accounts receivable
• Manage collections and key account follow-ups
• Prepare client proposals and job documentation
• Support onboarding logistics for new employees
• Manage office supplies and vendors
• Provide reporting and data tracking support
• 5–10+ years of office management or administrative leadership experience
• Experience in a service-based or field operations environment preferred
• Proven ability to manage multiple priorities

Skills & Competencies

• Strong organizational and problem-solving abilities
• Excellent communication and interpersonal skills
• High attention to detail and follow-through

Proficiency in Microsoft Office (Word, Excel, Outlook)

Ability to lead and prioritize

Education

• Associate’s or Bachelor’s degree in Business Administration or related field preferred
• Equivalent experience will be considered

Compensation & Benefits

• Salary: $85,000 – $95,000
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Opportunities for growth and advancement

Equal Opportunity Employer

Almstead Tree & Shrub Care is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.