Specialist Invoice Management

Service Performance and Issue Resolution

• Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
• Process supplier invoices, perform three-way matching (purchase order, goods receipt, invoice) and post transactions in the ERP system.
• Identify and flag blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries for resolution.
• Escalate unresolved exceptions and recurring issues to the Team Lead Invoice Management.
• Support first-level query resolution by gathering relevant documentation and information.

Implementation of Changes and Improvements

• Support standardization efforts within the Purchase-2-Pay operations team by adhering to updated work instructions and processes.
• Contribute improvement ideas based on day-to-day operational observations to the Team Lead.
• Participate in pilot activities, testing, and training related to changes impacting the operational line.
• Apply prescribed AI tools and automation capabilities as directed to support efficient invoice processing.

Financial Accuracy and Reconciliation

• Perform accurate and timely invoice postings, ensuring correct allocation to cost centers, GL accounts and tax codes.
• Support period-end accounts payable accruals and reconciliation of goods received/invoice received clearing accounts under guidance of the Team Lead.
• Verify accuracy of supplier invoices, purchase orders, receipts, and system postings for standard transactions.

Stakeholder Management and Communication

• Collaborate with the Team Lead Invoice Management to ensure alignment with daily operational targets.
• Communicate with suppliers and internal stakeholders (Procurement, Business Units) on standard invoice queries and clarifications.
• Engage with colleagues within the Purchase-2-Pay team to ensure coordinated service delivery.

Education

• University degree (Bachelor or equivalent) in Accounting, Business Administration, Finance, or related fields
• Relevant vocational education with significant experience may be considered

Experience

• 1–3 years of experience in a process‑ or function‑related operational role, preferably within Accounts Payable, General Accounting or Financial Operations
• First practical experience in invoice processing or AP operations (e.g., internship, working student, junior role)

Knowledge and skills

• Knowledge of accounting principles (e.g., IFRS or local GAAP) as they apply to accounts payable and invoice posting
• Familiarity with Vendor Invoice Management Systems (VIM) and invoice processing systems including OCR; exposure to Esker is a plus
• Awareness of internal controls and compliance for purchasing and AP processes
• Comfortable communicating with Procurement, Business Units, Finance and suppliers on standard queries
• Ability to handle confidential commercial and financial information appropriately
• Strong attention to detail for financial postings, supporting documentation and approval workflows
• P2P transaction execution (invoice entry, receipt matching, PO referencing)

Other requirements

• Ability to identify and escalate accounting irregularities such as duplicate postings, misallocations or unreconciled balances
• Basic understanding of period-end cut-off procedures and their impact on financial reporting
• High accuracy in processing invoices, PO data, spending lines and receipt confirmations
• Exposure to dispute and exception handling, including flagging invoice mismatches (price, quantity, GR/IR variances) for resolution by senior team members

POSITION SCOPE

Reporting Line(s)

• Solid line(s) to: Team Lead Invoice Management
• Dotted line(s) to: n/a
• Number of direct reports: n/a
• Number of dotted line reports: n/a

Performance Measures

Performance measures will be defined based on individual service obligations and operational KPIs.

Working Relationships

Internal contacts

Team Lead Invoice Management

• Other Team Members within own team
• Other Team Members within Purchase-2-Pay and adjacent processes
• Process management within Purchase-2-Pay
• HR, IT support
• Business contacts
• External contacts
• Suppliers and external business partners as required for daily operations