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FE
Senior Executive-Back Office-Customer Service
Fa Ewjt Saasfaprod1 · Noida, Uttar Pradesh, India
About The Role
- Independently conducts complaint investigations and associated tasks to ensure investigations are thorough
- Findings and results are appropriate
- Procedures are followed, complaint investigations are closed within required timeframes
- Documentation is thorough and detailed
- Review disputes results, notations, documents, screens which help in investigations
- Adheres strictly to service level agreements on complaints handling
Identifying potential problem areas and opportunities and recommend actions to management to resolve variances
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