Real - time Analyst-Workforce Management-WFM

Workforce Management (WFM) Executive to join our team. The ideal candidate will play a crucial role in monitoring live operations to ensure staffing levels align with forecasted demand. RTAs track schedule adherence, manage intraday staffing adjustments, respond to service level threats, and communicate with operations to maintain optimal performance. Their work helps ensure consistent customer experience and efficient resource utilization in a fast-paced, high-volume environment.